IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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Ideas

    Showing 30 of 7027

    Allow a user to cancel a Service Request at synonym status of QUEUED

    When the Service Requests mobile application is used, you navigate down the categories to the Type which equates to applying the Ticket Template. The Ticket Template will normally have an Owner Group to direct the request to the right team in whic...
    3 days ago in IBM MAS - Mobile / Service Requestor 0 Submitted

    There should be a drilldown on assets

    There is currently a drilldown on locations but when you select a location you are presented with a list of assets at that location, there is no drilldown. For complex assets there can be hundreds of asset records at the same location, and for a t...
    about 1 month ago in IBM MAS - Mobile / Service Requestor 0 Future consideration

    The Similar Service Requests query should include SR's that I raised

    An Operator raises a Service Request and nothing happens immediately. They still have the same problem so they raise what is effectively a duplicate SR, currently nothing appears in Similar Service Requests because the query excludes SRs where the...
    10 days ago in IBM MAS - Mobile / Service Requestor 0 Submitted

    Being able to see & edit Service Request Specifications without the need to submit the SR first & then retrieve it & re-edit & resubmit

    If using specifications with Service Request classifications the current behaviour is that the Request has to be submitted, then the user needs to refresh the "Active Service Requests" list to retrieve the service request, then the specification q...
    13 days ago in IBM MAS - Mobile / Service Requestor 0 Submitted

    Populate SOURCE field when Service Request is submitted

    The Service Request SOURCE field should be populated via a System Property sr.source.label, except this has never been programmed (TS020642602). Ideally there would be a distinction so that you could tell whether the service request was submitted ...
    16 days ago in IBM MAS - Mobile / Service Requestor 0 Planned for future release

    Can MAS auto adjust to the width of the screen used?

    All our end users are complaining that they have to scroll both up and down and sideways. Often the buttons in need of pushing to get to the next page or next record or even required fields in need of populating are hidden outside of view. The aut...
    3 months ago in IBM MAS - Oil & Gas / HSE 0 Planned for future release

    Search assets and locations by Service Group/Service on Service Requests and Work Order creation

    Service Groups and Service Codes are represented on Tickets, Work Orders, Assets, and Locations, as well as other objects. There needs to be methods of filtering assets in particular but also locations when creating Service Requests and Work Order...
    26 days ago in IBM MAS - Mobile / Service Requestor 0 Planned for future release

    Add Asset Template as a filter for asset searching and align filter criteria across Service Requestor and Technician

    For a technician trying to find an asset to raise a Service Request (or WO) against they need to be able to search by multiple criteria to narrow the search. Asset Template should be added in addition to Location, Rotating Item, Serial #, Type and...
    26 days ago in IBM MAS - Mobile / Service Requestor 2 Needs more information

    On Service Requests (RBA) - start the location hierarchy at the point defined for the user in their Profile - Personal Information - Workplace Information - Person's Site/Location

    Currently the Person's Site/Location is defaulted when a new service request is created but when you use the (>) button on the Location field in left-hand panel the location drilldown starts at the top of the hierarchy, it should show the locat...
    26 days ago in IBM MAS - Mobile / Service Requestor 2 Needs more information

    Restrict Service Request Categories / Subcategories by user

    We are using a Category to represent an asset type, a sub-category to represent the asset system of an asset type, and the Type (Ticket Template) are the types of defects found for an asset system. We need to restrict the categories which a user s...
    26 days ago in IBM MAS - Mobile / Service Requestor 0 Planned for future release

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