IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

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  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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Service Requestor

The Location drilldown should start from the top level locations which the user has access to.

The Service Request mobile application is designed to be used by anyone in an organization, it must be easy to use. A service requester does not want to click through several levels of a location hierarchy before they find the point in the hierarc...
6 days ago in IBM MAS - Mobile / Service Requestor Future consideration

Geo-Proximity Based Asset Filtering when raising ad hoc SR in Maximo Mobile

Currently in Maximo Mobile, technicians must manually search or filter assets, which can be time-consuming and inefficient—especially in large or asset-dense environments. A key challenge is that users often cannot locate assets unless they alread...
11 days ago in IBM MAS - Mobile / Service Requestor Submitted

Asset Search behavior based on Location Hierarchy in SR Mobile - Need to list Asset from all child locations too in the hiearchy

While using the location hierarchy filter in Service request mobile having 5 levels of locations, if the user choose the level 2 location value currently its bringing assets using = qbe filter based on chosen location. But in hierarchy based searc...
about 2 months ago in IBM MAS - Mobile / Service Requestor Not under consideration

IBM Ticket GPAT-2960 – Functional Defect Service Request can be saved without Asset or Location (missing blocking validation)

1. General Information Title Service Request creation allowed without Asset or Location – missing blocking validation Type Functional defect Application Mobility – Service Request 2. Business Requirement A Service Request must not be saved if neit...
3 months ago in IBM MAS - Mobile / Service Requestor Not under consideration

Allow a user to cancel a Service Request at synonym status of QUEUED

When the Service Requests mobile application is used, you navigate down the categories to the Type which equates to applying the Ticket Template. The Ticket Template will normally have an Owner Group to direct the request to the right team in whic...
5 months ago in IBM MAS - Mobile / Service Requestor Planned for future release

The Similar Service Requests query should include SR's that I raised

An Operator raises a Service Request and nothing happens immediately. They still have the same problem so they raise what is effectively a duplicate SR, currently nothing appears in Similar Service Requests because the query excludes SRs where the...
6 months ago in IBM MAS - Mobile / Service Requestor Planned for future release

Being able to see & edit Service Request Specifications without the need to submit the SR first & then retrieve it & re-edit & resubmit

If using specifications with Service Request classifications the current behaviour is that the Request has to be submitted, then the user needs to refresh the "Active Service Requests" list to retrieve the service request, then the specification q...
6 months ago in IBM MAS - Mobile / Service Requestor Functionality already exists

Populate SOURCE field when Service Request is submitted

The Service Request SOURCE field should be populated via a System Property sr.source.label, except this has never been programmed (TS020642602). Ideally there would be a distinction so that you could tell whether the service request was submitted ...
6 months ago in IBM MAS - Mobile / Service Requestor Planned for future release

Search assets and locations by Service Group/Service on Service Requests and Work Order creation

Service Groups and Service Codes are represented on Tickets, Work Orders, Assets, and Locations, as well as other objects. There needs to be methods of filtering assets in particular but also locations when creating Service Requests and Work Order...
6 months ago in IBM MAS - Mobile / Service Requestor Planned for future release

Add Asset Template as a filter for asset searching and align filter criteria across Service Requestor and Technician

For a technician trying to find an asset to raise a Service Request (or WO) against they need to be able to search by multiple criteria to narrow the search. Asset Template should be added in addition to Location, Rotating Item, Serial #, Type and...
6 months ago in IBM MAS - Mobile / Service Requestor Future consideration

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