IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

IBM MAS - Maximo IT

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Validation scripts work for ticketspec, in SR application- MB

Today we use validation scripts for conditional on offers. This works for both the Service Portal and the Self Service Center. It would be very important that the conditionals work in the ticketspec, to SR(Service Request Application) specificat...
almost 2 years ago in IBM MAS - Maximo IT 1 Future consideration

Ability to have push notifications

For example, when a ticket is assigned to a team, its logged-in users shall be notified via a push notification that a new ticket has been assigned to their queue (similar to you receiving a new email notification in the outlook for example). All...
over 1 year ago in IBM MAS - Maximo IT 1 Future consideration

Ability to add multiple SLA targets (not just contact, response, and resolution)- SP

In complex environments that are usually more targets that need to be added via the SLA targets (not just contact, response, and resolution). Such as (but not limited to) pickup target, delivery target, restoration target, reroute target, initial ...
over 1 year ago in IBM MAS - Maximo IT 0 Future consideration

Epic -Subscribe and unsubscribe to a service request

Should have the ability to "subscribe/unsubscribe" to tickets (Similar to “Add Interested Party”) so that subscribers can add logs, view everyone's log/updates, view ticket Status and receive all email updates. Anyone adding logs should automatica...
almost 11 years ago in IBM MAS - Maximo IT 3 Future consideration

Epic - Solutions History

While closing a ticket the helpdesk engineer enters an adhoc solution. When user reopens the ticket and it moves through the normal process flow, the solution provided earlier is rewritten. If this is not an approved solution this is not saved any...
over 3 years ago in IBM MAS - Maximo IT 4 Future consideration

Ability to select an 'Apply to Date' in the SLA for tickets.- SP

By default, SLAs are calculated starting with the 'Reported Date' (which is not changeable like in the case of a work order). This doesn't make sense, since sometimes we need to calculate the SLA starting when all approvals were completed for exa...
over 1 year ago in IBM MAS - Maximo IT 0 Future consideration

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