IBM Sustainability Software - Ideas Portal


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Status Future consideration
Workspace IBM Engineering - Foundation/Common Services
Categories Installation
Created by Guest
Created on Jul 16, 2024

RELATED IDEAS

Automatically reconnect to database on initialization

When IBM ELM first starts, it only tries to connect to the database server once. If IBM ELM cannot connect, then IBM ELM enters a fault state and does not try again to reconnect - even if the Database Server comes online again. This is an issue as if the database and ELM application servers are both rebooted at the same time, then the IBM ELM server may never come up due to this race condition.

IBM ELM should retry the database connection at regular intervals (say every 1 minute).

See Case TS016681623 for an example case where this was investigated and confirmed as the way that IBM ELM currently works is to abort and enter a failed state.

The current workaround is either to:

1. Reboot the IBM ELM server, or

2. Restart the IBM ELM service, or

3. Log in as an administrator and reconnect to the Database Server from JTS setup.

All of these workarounds are manual, and cause additional downtime instead of being handled automatically.

Idea priority Low
Needed By Quarter
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