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- As part of security fix related to uploading attachments we sandbox the iframe. See, https://www.w3schools.com/tags/att_iframe_sandbox.asp. As a result we cannot preview files that require additional plugins for example pdf preview can be possible with an additional plugin but the sandbox blocks the plugin. We will need to see if there are any other browser settings that users can explicitly set to enable this. Having said that I think its reasonable to change the behavior such that if a preview is possible show the preview otherwise directly down the file if clicked instead of showing the message « Preview is unavailable for this file type. Click here to download the attachment ».
Attachment (Use case)