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Status Not under consideration
Workspace IBM Engineering - Workflow Management
Categories Usability
Created by Guest
Created on Jun 12, 2023

RELATED IDEAS

Enable email THREADING for EWM Work Item Emails

See this idea on ideas.ibm.com

It is our opinion that ENGEWM-I-388 was closed due to a lack of understanding of the request. EWM currently allows "Aggregate Same Work Item Changes in a Single Email" which is not the function requested (although quite helpful)


Function requested:
Enable email THREADING by using proper 'in-reply-to' headers within EWM's email notifications- consolidating all messages from a particular defect into a threaded chain within the email client so history is easy to follow and messages are kept together.. This behavior was standard in ClearQuest and most other defect/work tracking systems.


Example (Clearquest): Emails are properly threaded based on the In-Reply-To header on each notification being set to the native ClearQuest ID (example: AIXOS000#####)

Example (EWM): Emails are completely standalone in the email client as no In-Reply-To header is set.

As the suggested answer in the previous idea is NOT the same as what was being requested, and due to lack of response to the further information there I feel opening a new request is valid.


Idea priority Medium
Needed By Yesterday (Let's go already!)
  • Post comment
  • Guest
    Reply
    |     Jul 25, 2023
    The EWM Ideas review board has evaluated this request. This request, while valid, is unlikely to be addressed in the next 18-24 months due to other higher priority items on the Backlog. Although we are closing this request, it will be kept in IBM's ideas repository and may be reassessed or reopened for additional discussion in the future. We value your feedback and thank you for allowing us to partner with you in developing our products.

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