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Status Not under consideration
Categories Base Platform
Created by Guest
Created on Mar 31, 2025

Stop logging me out every 15 minutes

Self explanatory title. This makes it frustrating to use the platform. Please extend the time allowed before we are logged out. 

Idea priority High
Needed By Yesterday (Let's go already!)
  • Guest
    Jun 5, 2025

    Hello - I am still having the same problem. I am not logged out after 1 hour of inactivity, I am logged out even when I'm active and typically inactivity logs me out after 15 minutes. 

  • Guest
    May 15, 2025

    And i'll add it happens even when i'm not idle but actively working as another commentor mendtioned. 

  • Guest
    May 15, 2025

    Hello, it is definitely not happening for my team, we are experiencing frequent log outs in time frames under 1 hour. 

  • Guest
    May 15, 2025

    Hi IBM I'm also having issues with the system logging me out. It happens even I'm not idle. Like just today I was creating groups and assigning locations to those groups and suddenly Envizi kicked me out and said session timed out. No warning that I'm about to be signed out. And like said, I was actively working. Could you check if there is some issue, since this has happened also before?

  • Admin
    Stephen Foster
    May 1, 2025

    If there are speciifc examples to share about auto logout after 15 mins, please let us know.

  • Admin
    Stephen Foster
    Apr 28, 2025

    Hello,

    I have confirmed with our Tech team that the system should logout a user after 1 hour of inactivity. Are you able to provide more information about this occurrence, perhaps the date and time and the user name you used?