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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Needs more information
Created by Guest
Created on Sep 15, 2026

MAS Manage support OpenTelemetry to track end-to-end observability

Since currently MAS 9.2 - Manage can not support OpenTelemetry, so then it is not able to use the serviceability dashboard to monitor the health and performance of MAS Manage. Some of the applications (IBM Maximo Collaborate, IBM Maximo Health, IBM Maximo Optimizer 8.5.0 and later, and IBM Maximo Predict) already support OpenTelemetry and can use use the serviceability dashboard. It's expect the coming version MAS Manage can support OpenTelemetry.

Idea priority Urgent
Needed By Quarter
  • ADMIN RESPONSE
    Oct 15, 2026

    Hello,

    Thank you for taking the time to provide your ideas to IBM. I need a little more information to understand your idea. I look forward to your response. Thank you again for your feedback.

  • Admin
    Surabhi Sinha
    Oct 16, 2026

    @Jenny Wang @SEKHAR VALLURI - Please review the comments added by Min and confirm if these capabilities are included in the Manage roadmap currently.

  • Guest
    Oct 16, 2026

    My colleague have provided more details. The requirement is significant important. The client "Guangzhou Chimelong" is the largest Theme Part in China. Chimelong is implementing Phase 1 project for Maximo manage. IBM is engaging Phase 2 Maximo opportunity. Thanks.

  • Guest
    Oct 16, 2026

    A client has requested that Maximo enhance its end-to-end observability and user behavior analytics capabilities beyond existing backend performance monitoring. In addition to monitoring system performance, API calls, response times, and errors, the customer would also like to analyze actual user behavior, such as page views, link and button click frequency, feature usage, and user navigation paths.

    By correlating frontend user interactions with backend call traces, administrators can gain a comprehensive understanding of system health and user usage patterns, identify frequently used features, inefficient workflows, and potential user experience issues, and use these insights to optimize system performance, improve features, and streamline business processes.

  • Admin
    Surabhi Sinha
    Oct 15, 2026

    Manage supports OpenTelemetry; however, it is currently not enabled due to defect DT458039, which is currently being addressed. In addition, the existing implementation provides limited functionality, whereas the proposal captured in this idea has a significantly broader scope and set of requirements.

    I have reached out to Yong to discuss the requirements in more detail and better understand the overlap and gaps between the current implementation and the proposed solution.