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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Status Not under consideration
Created by Guest
Created on Apr 12, 2026

Allow multiple Failure Reports for a single work order by making it easier to add a failure report to an activity or task

You may need to enter multiple Failure Reports for a single work order. You may want to make a failure report against a component of an asset without changing the asset referenced on the work order. The root cause of a failure may occur on an asset which was not referenced on the work order. You may not wish to change the work order's asset, it could change service address, GL Account, etc, with undesired consequences. Work Edit settings may not let you change the asset.

There is a solution to these issues in the current Maximo system but it is not obvious. You can create a task at COMP status (not at CLOSED), but you need to navigate to the Activities and Tasks application, enter a different asset and then enter the failure report. For many clients Activities and Tasks is not enabled. 

The solution is to provide conditional UI on the Work Order Tracking application, Failure Reporting tab - Multiple Failures? which when set, displays the Tasks table window allowing a task to be created, an asset entered, and a failure report raised against the task and asset. It should be possible for a reviewer to see both the failure report made against the original work order as well as the failure reports made against the tasks and assets that were the actual cause of failure.

Ideally we should also record the person and date/time when the Cause Code is entered.

Idea priority High
Needed By Not sure -- Just thought it was cool
  • ADMIN RESPONSE
    Apr 17, 2026

    Hi,

    Thank you for taking the time to provide your ideas to IBM. Unfortunately, after evaluating this idea, we don’t believe it aligns with our product strategy and roadmap. Therefore, we will not be considering it for inclusion in our product at this time. Thank you again for your feedback.

  • Admin
    Kim Woodbury
    Apr 17, 2026

    Thank you for your submission. There does appear to be a viable workaround and this is not something that we are able to prioritize in the next several releases. This is not something that will be able to be considered at this time.