IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

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  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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Status Planned for future release
Workspace IBM MAS - Manage (Base)
Categories Asset/Work Management
Created by Guest
Created on May 1, 2026

RELATED IDEAS

Bring Back the “Service Request Configuration” Section from the Old Administration Work Center

I would like to suggest bringing back the Service Request Configuration section from the old Administration Work Center. This functionality made it very easy to configure Categories, Subcategories, and Issues, including adding images to improve the user experience when creating Service Requests.

This would be especially valuable today for Maximo Mobile, where a simple and intuitive request submission process is very important for end users.

Currently, the same setup must be done through the Classifications application, which is much more complex and time-consuming. In addition, some useful capabilities from the old Service Request Configuration section are missing, such as the ability to define follow-up questions during request creation.

Reintroducing this feature would simplify administration, improve usability, and make Service Request setup faster and more efficient.

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Idea priority Medium
Needed By Quarter
  • ADMIN RESPONSE
    May 1, 2026

    Hi,

    Thank you for taking the time to provide your ideas to IBM. Your request is now a candidate for a future product release. Our aim is to deliver within the next 12-18 months. Thank you again for your feedback.

    Please note: IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality.

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