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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Status Under review
Created by Guest
Created on Jun 9, 2026

Changing WO to INPRG automatically when labor timer is started setting change to include all WO statuses where labor timer is visible

Currently there is a system setting in organizations which is controlling if WO status should be changed automatically to INPRG status when labor timer is started.
How ever this function not working as it says but instead changes WO status to INPRG status automatically only in those cases where WO is approved even labor timer function is visible.

This causes issues in organizations where there might not be a planner role or such to approve WO's for techs but techs take responsibility on their own and start to work with necessary WO's despite of their status. In current situation some WO's which are already approved works as expected when labor timer is started in Mobile/RBA but for WO's which are not approved(e.g. waiting on material etc.) they need to conduct a manual status change even they start the timer in same way as with approved WO's.

So we would like this function to work as it is described where WO should change to INPRG status in all of those cases where labor timer function is visible, including those not approved statuses where labor timer is still visible.

Idea priority High
Needed By Month
  • ADMIN RESPONSE
    Jun 12, 2026

    Hi,

    Thank you for taking the time to provide your ideas to IBM. This Idea is now Under Review. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas. Thank you again for your feedback.