Enable Enterprise-Level Failure Hierarchy Management Across Multiple Organisations

I've been consulting for DP World, and they have a requirement to manage failure classes and hierarchies at system-level, rather than organization level. The two key benefits are:

• A consistent hierarchy across all global terminals
• Less administrative burden when amending or changing the failure hierarchy

More information is below:

Current Limitation

In Maximo Manage, Failure Classes and their associated Failure Hierarchies (Problem, Cause and Remedy codes) are maintained at the Organisation level.

For organisations operating a single Maximo instance with multiple Organisations, this results in significant duplication and governance challenges. While many enterprises require a single standardised failure reporting taxonomy across all business units, each Organisation must currently maintain separate Failure Classes and Failure Code libraries.

This creates several issues:

• Duplication of Failure Classes across Organisations
• High administrative effort when introducing or modifying codes
• Risk of inconsistent failure reporting between Organisations
• Difficulty implementing enterprise-wide reliability and failure analysis standards
• Challenges maintaining alignment with ISO 14224 and corporate reliability frameworks
• Additional migration and deployment complexity during implementations

Large asset-intensive organisations often operate multiple Organisations within a single Maximo environment to support regulatory, commercial, or regional requirements, whilst still requiring common reliability reporting standards.

Proposed Enhancement

Introduce an Enterprise Failure Hierarchy capability that allows Failure Classes, Failure Codes and hierarchies to be defined and governed at the System level.

Administrators should be able to:

• Create Enterprise Failure Classes once
• Maintain Enterprise Problem, Cause and Remedy structures centrally
• Assign Enterprise Failure Classes to assets and locations across multiple Organisations
• Control whether a Failure Class is:
  • Enterprise-managed
  • Organisation-managed
  • Enterprise-managed with Organisation extensions