IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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Status Submitted
Workspace IBM MAS - Manage (Base)
Categories Service Desk
Created by Guest
Created on Oct 19, 2026

RELATED IDEAS

Tickets - The Reported By field should allow a name/phone/email to be entered when a call is received to the control center from an operator who does not have a Person record

An operator may not be a Maximo user or a person registered in Maximo but they are likely to call into a control centre or service desk to raise issues. Maximo Service Requests allow a name to be entered without having to create a Person record, the same applies to Work Order Tracking Reported By and On Behalf Of fields. 

The Reported By Phone and Email should also be available as if you wish to record the operators name, then you ought to have a phone/email to communicate the results with them. 

Standard Tickets functionality has both Reported By and Affected Person, as someone may be reporting an event on behalf of another person.

Idea priority High
Needed By Not sure -- Just thought it was cool
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