IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Status Submitted
Workspace IBM MAS - Manage (Base)
Categories Service Desk
Created by Guest
Created on Oct 26, 2026

RELATED IDEAS

Tickets (graphite) - The Create actions (Work Order, Service Request, Alert) should not open a dialog, it should create the record and apply the crossover domain to copy the data

To remind ourselves of how this works on the Service Requests application, it just creates the work order and gives you a message to tell you the work order number created. It is the same with Create Service Requests, Create Incidents, etc. When you are on a Service Desk or in a Control Room you may be raising 100 records per shift, you do not need to go and check the details, you just need to verify that the record has been created which you do via the Related Records tab, in case you missed the message. The configuration which has been added to the crossover domains TICKET2WO or TCKT2TCKT ensures that the data that needs to be copied to the work order, service request or incident is copied. There might be other information added to the work order like the work type, or a job plan, but that is often added by a different role/person, a planner or maintenance supervisor.

We do not need a dialog opening for you to fill in the details, even if the data was copied into the dialog from the originating ticket, it is unnecessary extra work. 

Idea priority Urgent
Needed By Yesterday (Let's go already!)
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