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Status Not under consideration
Workspace IBM MAS - Manage (Base)
Categories Service Desk
Created by Guest
Created on Apr 20, 2016

RELATED IDEAS

Addiotional workflow routing ability on Service Request.

Abbvie Maximo Business would like to request an option of having the ability of routing the workflow on Service Request Module once the task is completed. The reason being after the ADMIN completes the request, there needs to be data verification. Here is the proposal for the additional WF option:

Reported By – Creates the request
Reviewer – Reviews and can Approve/Return
Additional Reviewers – Review and can Approve/Return
Admin – Completes the Request (workflow typically ends, but I would like to add the option for the new step stated below)
***New step***
WF then routes the request to the Affected Person to review the ADMIN data change. The affected person can either APPROVE or RETURN the request back to the ADMIN. This would capture the esig of the final reviewer of the actual data change. Once the Affected Person approves the changes, the WF will end and the ADMIN can place the SR in a CLOSE status.

Having this additional workflow provides Abbvie to be compliant with all the FMEA policies as during Audit we faced questions on the work verification once the task is completed, since Maximo is critical system we need to be compliant with all the policies. This puts us in a better position during Audits.

Please let me know if you have any other questions.

Thanks,
Krishna.

Idea priority Medium
  • Post comment
  • Admin
    Kim Woodbury
    Reply
    |     Jan 11, 2023

    Thank you for your submission. There are no plans in the next 18-24 months to address this request.

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