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Status Future consideration
Created by Guest
Created on Jul 2, 2020

Mail communication don't trigger if $ symbol is there in ticket long description. BMXAA0259E - The email cannot be sent. null

PROBLEM :
Mail communication don't trigger if $ symbol is there in ticket long description.
BMXAA0259E - The email cannot be sent. null.

STEPS TO REPLICATE :
1- Open Maximo as maxadmin
2- Go to Service Requests application
3- Ensure you have a SR record with the following text in the Long Description :

Files not transferred as there is Error notified
Task::Evicore - EDI Biztalk to Connecticare Evicore **PPM 86479 PROD CR36235 HRDY-EET-SHD/MS
Date::20200601
Time::16:22:43
FullPath::\\pmft-na3\biztalk/prod/outbound/cci_ghi_evicore/FACETS_GHI$Evicore_XX$H_EVICORE_GPPO_834_FA_FB05_PROD_20200601114946$20200601$1418$Weekly$834.txt2020-06-01T195037.834
SourceFile::FACETS_GHI$Evicore_XX$EH_EVICORE_GPPO_834_FA_FB06_PROD_20200601114946$20200601$1418$Weekly$834.txt2020-06-01T195005.834, FACETS_GHI$Evicore_XX$EH_EVICORE_GPPO_834_FA_FB05_PROD_20200601114946$20200601$1418$Weekly$834.txt2020-06-01T195037.834
DestinationFolder::/ghiftp/In/
TaskID::733357203
ErrorDescription::Could not rename original local file: The system cannot find the file specified.

4- Then in more actions, Create>Create Communication
5- Use pre-existing template 1014
6- Fill To field with a valid email address and in the Message field, paste the following text again.

Files not transferred as there is Error notified
Task::Evicore - EDI Biztalk to Connecticare Evicore **PPM 86479 PROD CR36235 HRDY-EET-SHD/MS
Date::20200601
Time::16:22:43
FullPath::\\pmft-na3\biztalk/prod/outbound/cci_ghi_evicore/FACETS_GHI$Evicore_XX$H_EVICORE_GPPO_834_FA_FB05_PROD_20200601114946$20200601$1418$Weekly$834.txt2020-06-01T195037.834
SourceFile::FACETS_GHI$Evicore_XX$EH_EVICORE_GPPO_834_FA_FB06_PROD_20200601114946$20200601$1418$Weekly$834.txt2020-06-01T195005.834, FACETS_GHI$Evicore_XX$EH_EVICORE_GPPO_834_FA_FB05_PROD_20200601114946$20200601$1418$Weekly$834.txt2020-06-01T195037.834
DestinationFolder::/ghiftp/In/
TaskID::733357203
ErrorDescription::Could not rename original local file: The system cannot find the file specified.

7- When you click Send, you will get the following error and the email is not sent:
BMXAA0259E - The e-mail cannot be sent. null

Here's the minimum pattern to reproduce:

:a$b.c

Idea priority Urgent