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Status Not under consideration
Workspace IBM MAS - Manage (Base)
Categories Service Desk
Created by Guest
Created on Jun 18, 2019

RELATED IDEAS

Update Service Requests (SR) tickets Resolution Date

When utilizing a Service Request (SR) ticket and setting the record to the 'RESOLVED' status, Maximo will automatically set the ACTUALFINISH to the date/time the record status is changed to 'RESOLVED'. If the ticket is re-activated, for example the status is set back to INPROG because the end user responds that the issue isn't actually resolved. The ticket will eventually be set back to 'RESOLVED' for a second time. Setting the status back to 'RESOLVED' does not update/refresh the date/time the ticket was set to 'RESOLVED' status.

Idea priority High
  • Post comment
  • Admin
    Kim Woodbury
    Reply
    |     Jan 11, 2023

    Thank you for your submission. There are no plans in the next 18-24 months to address this request.

  • Guest
    Reply
    |     Jun 20, 2019

    This sounds like it should be raised as a bug.
    It could be argued that the status history is corrupted because the dates don't match the status history.

  • Guest
    Reply
    |     Jun 19, 2019

    And, of course, you can autoscript this until such time as IBM implements this RFE and makes a flag setting to indicate whether unresolving the ticket triggers this behaviour.

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