IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Not under consideration
Workspace IBM MAS - Manage (Base)
Created by Guest
Created on Jan 11, 2021

RELATED IDEAS

Dynamic URL for Attached Documents

System: IBM Control Desk
Actor: All Users (Internal and External)
Case: TS004748404

We are using IBM Control Desk as our main ITSM solution with a strong focus on the Request Fulfilment and Incident Management components.

Due to the nature of the organization and security reasons, it was decided to establish multiple standalone HTTP Servers (one for internal users and one for external users in the DMZ) both linked to the same IBM Control Desk WebSphere Deployment Manager.

We have successfully configured this architecture. However, we are only facing one problem with the attachments that it is always set as static. We simply need an option to configure the DOCLINKS to a dynamic location (usually the link from which the user is accessing the system). Currently, the only option is to use a static URL which can only work with either internal or external users; but not both.

Idea priority Urgent
  • Post comment
  • Admin
    Kim Woodbury
    Reply
    |     May 1, 2023

    Thank you for your submission. There are currently no plans to make this change within the next 2-3 releases.

  • Guest
    Reply
    |     Jan 28, 2021

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Internet of Things
    Product family - Component
    Product - Tivoli Process Automation Engine (TPAE)
    Component - Product functionality
    Operating system - Windows
    Source - None

    For recording keeping, the previous attributes were:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk
    Component - Product functionality
    Operating system - Windows
    Source - None

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.