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Status Not under consideration
Workspace IBM MAS - Manage (Base)
Created by Guest
Created on Jan 11, 2021

RELATED IDEAS

Dynamic URL for Attached Documents

See this idea on ideas.ibm.com

System: IBM Control Desk
Actor: All Users (Internal and External)
Case: TS004748404

We are using IBM Control Desk as our main ITSM solution with a strong focus on the Request Fulfilment and Incident Management components.

Due to the nature of the organization and security reasons, it was decided to establish multiple standalone HTTP Servers (one for internal users and one for external users in the DMZ) both linked to the same IBM Control Desk WebSphere Deployment Manager.

We have successfully configured this architecture. However, we are only facing one problem with the attachments that it is always set as static. We simply need an option to configure the DOCLINKS to a dynamic location (usually the link from which the user is accessing the system). Currently, the only option is to use a static URL which can only work with either internal or external users; but not both.

Idea priority Urgent
  • Post comment
  • Admin
    Kim Woodbury
    Reply
    |     May 1, 2023

    Thank you for your submission. There are currently no plans to make this change within the next 2-3 releases.

  • Guest
    Reply
    |     Jan 28, 2021

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Internet of Things
    Product family - Component
    Product - Tivoli Process Automation Engine (TPAE)
    Component - Product functionality
    Operating system - Windows
    Source - None

    For recording keeping, the previous attributes were:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk
    Component - Product functionality
    Operating system - Windows
    Source - None

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