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Status Not under consideration
Workspace IBM MAS - Manage (Base)
Categories System Admin Config/Security
Created by Guest
Created on Dec 5, 2021

RELATED IDEAS

Instead of hiding invalid statuses, make them available, but pop up an error/explanation

There is OOB functionality and configurable functionality in Maximo where certain statuses are hidden from the change status picklist.

Example: If a WO has unapproved actuals, then the CLOSE status is hidden from the change status picklist.

The fact that the status gets automatically hidden is confusing for users. They don't understand why the status is hidden, and assume that there is a problem with the system, since Maximo hasn't given them an explanation about "why" the status is hidden.

It would be better if invalid statuses could still be shown, but when the user choses the status, an error pops up with an explanation about why the status is invalid.

We don't need all of the "past" statuses to be shown (that might be a bit much). But any "forward" statuses should be shown. Like COMP-->CLOSE.

Idea priority Medium
  • Post comment
  • Guest
    Reply
    |     Mar 17, 2022

    Thanks for the idea, there are no plans to implement this. There do appear to be work-arounds as indicated in these comments.

  • Guest
    Reply
    |     Dec 9, 2021

    I don't think this is really possible to implement because Maximo supports multiple conditions on a status and only one needs to evaluate to true to be available. In the scenario that you have 10 conditions on the status (yes I've seen more than this even on a single status), what would the message be aside from a generic message like no conditions match the criteria? I don't think that would help users triage the issue.

    I recommend writing an automation script to validate the status change instead and throw an explicit error as to why they weren't allowed to make the change. This also has the advantage that no logic evaluates until the user tries to make the change. When you use conditions Maximo has to evaluate all the conditions for any potential status to populate the list and any poor performing conditions on statuses will slow down the process.

  • Guest
    Reply
    |     Dec 6, 2021

    Perhaps a link to customizable help (so customers can document custom statuses) could be provided in a statement like "Some statuses are not available. Find out why." Maybe each synonym of a synonym domain should also have a "Help Text" field that would capture this type of information.

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