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Status Future consideration
Workspace IBM MAS - Manage (Base)
Categories Service Desk
Created by Guest
Created on Feb 10, 2022

RELATED IDEAS

The ability to see Communication Logs from related records should be configurable in the same way they are for work logs

See this idea on ideas.ibm.com

There is the ability to see WorkLog records from related records which may be more than one record removed. When dealing with Global Issues with many Related To Global records there could be performance issues. Two system properties were created to provide client control so that they either used what is provided OOTB or use a custom relationship. The two System Properties psdi.worklog.ticket.useTKrelationship and psdi.worklog.workorder.useWOrelationship when set to 1 points Maximo to use the relationships CUSTOMTKWORKLOG and CUSTOMWOWORKLOG respectively.

This RFE is to provide similar functionality for viewing Communication Log records of related records. To create two more System Properties and two more relationships CUSTOMTKCOMMLOG and CUSTOMWOCOMMLOG.

Idea priority Low
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