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Status Functionality already exists
Workspace IBM MAS - Mobile
Created by Guest
Created on Jul 24, 2024

Unable to open the Follow-up work orders created from Technician application in the mobile device unless explicitly refreshing the Mobile list view page using "Check for Updates" option.

In the Maximo Mobile Technician application, when a user creates a Follow-up work order for a work order in the mobile device, the user must always navigate back to the list view of the originating work orders and refresh the page using the "Check for updates" option. Only after refreshing the page, the user will be able to open the Follow-up work order.

Please be informed that this idea is an extension to the issue raised as part of the Idea - https://ideas.ibm.com/ideas/MASMOBILE-I-563 for the case TS016077966, where the requested functionality is the same but it is for a different use case

Idea priority High
Needed By Yesterday (Let's go already!)
  • Guest
    Reply
    |
    Oct 24, 2024

    As part of the review process, we strive to be transparent about our intentions with each enhancement suggestion. The offering team has carefully reviewed this idea and identified that this can be achieved using our configuration tool. The current sync process done through the cloud icon get updates for all work lists flagged as immediate-download=true, while check for updates will always refresh the current list only. The idea will be kept in IBM's ideas repository and may still be voted on. It might be reassessed or reopened for additional feedback in the future. We value your feedback and thank you for allowing us the privilege of partnering with you in developing our products.