IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Submitted
Workspace IBM MAS - Mobile
Categories Service Requestor
Created by Guest
Created on Nov 27, 2025

RELATED IDEAS

The Similar Service Requests query should include SR's that I raised

An Operator raises a Service Request and nothing happens immediately. They still have the same problem so they raise what is effectively a duplicate SR, currently nothing appears in Similar Service Requests because the query excludes SRs where the user is both the Reported By and Affected By person. OK, they can be trained to check View Requests, but this needs to have a lot more information and then you are trying to visually spot that the record is a duplicate which is difficult, besides it could have a lot of records making that process more difficult still, so it is easier just to submit the duplicate SR.

After a week between raising the first SR and the duplicate SR, the user has probably forgotten that they had raised the same SR previously.

The whole purpose of showing Similar Service Requests is to stop duplicates being created. In which case the query should be extended to include where the user is both Reported By and Affected Person.

 

Idea priority Medium
Needed By Not sure -- Just thought it was cool
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