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Status Planned for future release
Workspace IBM MAS - Mobile
Categories Service Requestor
Created by Guest
Created on Dec 4, 2025

RELATED IDEAS

Allow a user to cancel a Service Request at synonym status of QUEUED

When the Service Requests mobile application is used, you navigate down the categories to the Type which equates to applying the Ticket Template. The Ticket Template will normally have an Owner Group to direct the request to the right team in which case Maximo changes the status to QUEUED and the requester now has no ability to cancel the SR as it can only happen at NEW status. This might only be a few seconds after they created it, the trashcan button doesn't appear as an option in the View Service Request application.

On the Service Requests desktop application you can cancel an SR at QUEUED and PENDING state.  The mobile application should at least allow you to do this at QUEUED state.

Idea priority High
Needed By Not sure -- Just thought it was cool
  • ADMIN RESPONSE
    Jan 5, 2026

    Hi,

    Thank you for taking the time to provide your ideas to IBM. Your request is now a candidate for a future product release. Our aim is to deliver within the next 12-18 months. Thank you again for your feedback.

    Please note: IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality.

  • Post comment
  • Admin
    Francisco Coelho
    Dec 29, 2025

    Hi Andrew - thanks for your idea! Even though I think it's a really interesting one, it skips a bit the purpose of the Mobile SR application. It's a self-service-licensed application, intended to allow users to quickly register an SR, that's it. If any follow-up action is needed, it will be a back-office responsibility to do so. What the user can do in this situation is to add a work log entry stating that the specific SR record is no longer valid or needed. We try to facilitate as much as we can the creation of an SR record, after that, there's little we can do in the Mobile side.

    We really appreciate your ideas and discussions, please keep them coming!


    Francisco Coelho

    Reply

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