Skip to Main Content
IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Submitted
Workspace IBM MAS - Mobile
Categories Mobile Platform
Created by Guest
Created on Jul 31, 2026

Support push notifications to multiple devices per user in MAS Mobile (not just the last-used device)

Today MAS Mobile push notifications only reach one device per user - whichever device the user opened most recently. MAS keeps a single push registration per user (one device token and token type), and every time the app is opened or resumed on a device, that device re-registers its token and overwrites the one stored before it. When a notification is sent, the service delivers it to that single stored token, so only the last-used device receives it.

The result is that a user who is signed in on more than one device - for example an iPhone and an Android tablet - only gets notifications on whichever one they opened last. 

The switch happens silently, with no error or warning, and every other device simply stops receiving pushes until the user opens the app on it again.

We would like MAS Mobile to support delivering push notifications to all of a user's active registered devices instead of just one. This means keeping a separate registration for each device rather than overwriting a single record, and sending each notification to every one of the user's active.

This matters because technicians often use more than one device, and time-critical alerts such as newly assigned or emergency work orders need to reach them reliably regardless of which device they are holding. Delivering to only the last-used device causes missed and delayed notifications, and it differs from the behavior people expect from everyday apps like email and messaging, where every device a user owns receives the notification.
 

Idea priority Urgent
Needed By Yesterday (Let's go already!)