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Status Not under consideration
Created by Guest
Created on Mar 28, 2023

Force URL to open on New SR landing page even if user has an existing SR open

We are using 7.6.1.2. We would like to send our users directly to the "Enter a NEW Service Request" screen (https://peacehealth.maximo.com/maximo-x/#/selfservice/new). However, if the user already has at least one open Service Request they are taken to the Work Center screen instead - they must then click the "+" button to add a new Service Request. We would like the URL with "new" to always land on the New SR screen regardless of any other SR the user may have open.

Idea priority Low
Needed By Quarter
  • Admin
    THOMAS Knowles
    Reply
    |
    May 1, 2023

    Thank you for submitting the Idea. We are no longer investing in Work Centers, this user experience is being replaced with the Maximo Application Framework which has more capabilities and is used in the new Maximo Mobile and Role Based Applications. If you want to configure the existing Work Center, this is possible to change at your own risk. These changes are not supported by IBM but here are the steps needed to update the SR app so it always opens to the Create New Page.

    1. Find and update the following file: maximo-x/script/workscape/workscape-selfservice.html

    2. Open the file and look for the “ready” function.

    3. In the first line of the function have them add à $M.setSubRoute('new');

    --Change--

    FROM

    ready : function(){

    this.$.filterSiteSys.fetchProperty();

    },

    TO:

    ready : function(){

    $M.setSubRoute('new');

    this.$.filterSiteSys.fetchProperty();

    },

    Final Step:

    Finally, once you make the update to the file and save the file, they will need to rebuild the maximo-x war file and redeploy.

  • Guest
    Reply
    |
    Apr 26, 2023

    Hi,

    Just a peace of advice but it would be best if you did not include your company Maximo Start Center landing page.

    This could provide people with a valid URL to start malicious attacks from.

    Better off anonymizing i.e. (https://<server>.maximo.com/maximo-x/#/selfservice/new) or removing it completely.

  • Admin
    Michael Cookson
    Reply
    |
    Apr 21, 2023

    Thank you for this suggestion. IBM will review it and provide an update.