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Status Under review
Workspace IBM MAS - Space
Created by Guest
Created on Jul 16, 2026

Configurable setting to suppress Exchange acceptance/decline notifications in TRIRIGA Reserve (Graph API sendResponse)

Hi Team,

Hope you're doing well. I'm opening this ticket to request a potential enhancement to the platform-level Java code, specifically the ability to suppress the Exchange acceptance/decline notification for room reservations. For background on the underlying Outlook notification behavior, please refer to ticket TS021278656.

##Issue:##
When TRIRIGA Reserve is integrated with Microsoft Exchange, creating a room reservation causes the meeting organizer to receive an Exchange accept/decline notification from the room resource mailbox (e.g., "Room X has accepted this meeting"). This response is triggered by TRIRIGA's platform Graph integration layer, which calls the Microsoft Graph `accept` / `decline` / `tentativelyAccept` action on the room's event.

The Microsoft Graph API exposes a `sendResponse` boolean on these actions (default `true`) that controls whether the organizer receives this response email. Currently, TRIRIGA does not appear to expose this parameter through any supported configuration surface — it is set within the platform code (observed in `com.tririga.platform.msgraph.MsGraphExchangeServiceImpl`, action "MSGraph Accept Appointment").

##Requested change:##
Expose the `sendResponse` value — or an equivalent "Suppress Exchange response notification" flag — as a supported configuration option. In order of preference:

1. Per-space, on the Reserve tab of the Space form (most granular — allows suppression for specific rooms only)
2. Globally, under Tools > System Setup > General > Application Settings > Reservation Settings
3. At minimum, a TRIRIGAWEB.properties or OAuth-profile-level setting

##Supporting evidence##— server-side trace confirming the call originates in the platform Graph layer and that a response is sent:

```
DEBUG [com.tririga.platform.msgraph.GraphBaseServiceImpl] Connecting to MsGraph with OAuth using profile getToken: [ORG] RESERVE - Back-end Server Communication
DEBUG [com.tririga.platform.msgraph.MsGraphExchangeServiceImpl] Query List Event ... "responseRequested":true ... "meetingRequestType":"newMeetingRequest"
DEBUG [com.tririga.platform.msgraph.MsGraphExchangeServiceImpl] MSGraph Accept Appointment
```

For reference, Microsoft's Graph API documentation confirms that the `accept`/`decline`/`tentativelyAccept` event actions accept an optional `sendResponse` boolean (default `true`) that controls whether a response is sent to the organizer.

Thank you,
Shrimant Wagh

Idea priority Urgent
Needed By Month
  • ADMIN RESPONSE
    Jul 16, 2026

    Hi,

    Thank you for taking the time to provide your ideas to IBM. This Idea is now Under Review. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas. Thank you again for your feedback.