IBM Sustainability Software - Ideas Portal


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Status Not under consideration
Workspace IBM TRIRIGA Application Platform
Created by Guest
Created on Mar 7, 2022

RELATED IDEAS

Tririga Approval Routing shouldn't use employee name

When approvals are generated they are assigned to a user using a concatination of the user's ID and the user's name.

We are regularly seeing issues where someone has a name change in the system, and they are not able to act on any approval items that were inflight because the approval item is assigned to the employee's ID and 'old' name.

Our workaround is to re-set the employees name to what it was previously, have them act on the approval items, and then re-update the name.

Why does approval routing use the name field? Routing to a unique ID number should be enough. Using a field like "name" that can change to link items together in a database is generally considered poor design.

Idea priority Medium
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