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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Future consideration
Created by Guest
Created on May 1, 2023

Email Notification Retry for SMTP Connection Failures

Notifications which are sent from the TRIRIGA platform by triggering the NOTIFY action will not trigger a failure or warning within the application workflow.  The workflow does not wait for a success response from the smtp configuration and send failures can only be detected via error log monitoring.

2023-04-22 06:57:06,190 WARN  [com.tririga.platform.notification.ExternalNotificationSender](WFA:922309684 - 1472536267 triIssue:4975258984 IE=4975258741) Error sending notification [record id 1472536286, host:smtp.starbucks.net, user:, pass: ****masked****, port:25[MID-84757962]

Our business is reliant on the notification process to inform suppliers of dispatched work - often critical and requiring the recipient to response on deadlines.  The ask for this Idea is to allow for the smtp response to be captured in the workflow so a retry logic can be implemented.  We leverage this type of retry logic in other applications within our enterprise and believe this would greatly improve the integrity of the smtp functionality in the product.

Idea priority Urgent
Needed By Yesterday (Let's go already!)
  • Admin
    Lou Giambalvo
    Reply
    |
    May 17, 2023

    Hi Ken, Thank you for taking the time to provide your ideas to IBM. Our team has evaluated your idea and we will leave it here and review periodically for possible inclusion in a future release. You can encourage others to show support by voting on this idea. Thank you again for your feedback.