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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

IBM MAS - Maximo IT

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Use a phonetic search in the ALN, UPPER and long description fields. need accents to be disregarded. Example é=e.

Use a phonetic search in the ALN, UPPER and long description fields. need accents to be disregarded. Example é=e.
almost 2 years ago in IBM MAS - Maximo IT 4 Not under consideration

Validation scripts work for ticketspec, in SR application- MB

Today we use validation scripts for conditional on offers. This works for both the Service Portal and the Self Service Center. It would be very important that the conditionals work in the ticketspec, to SR(Service Request Application) specificat...
almost 2 years ago in IBM MAS - Maximo IT 1 Future consideration

Visualization of the root-page of this Ideas Potral

Depending on the browser used (Chrome and Firefox for me), the display of the description of the IBM idea portal takes up about 3/4 to 4/5 of the screen space after calling up the idea page. Whoever had this crazy idea, this text should either be...
about 2 years ago in IBM MAS - Maximo IT 5 Functionality already exists

Rethink the Self Service Center search engine to ensure the search engine just search among offering and ignore all incident, service request tickets

Here is something that causes some problems in the 7.6.1.3 version of Control desk and possibly since a longer time. Because outside of Control Desk application, the search engine of the Self Service Center currently fetches all incident, service ...
about 2 years ago in IBM MAS - Maximo IT 9 Not under consideration

Increase speed for ICD offering catalog calls that take 8-12 seconds, to allow for more concurrent API calls (avoid waits).

Increase speed for ICD offering catalog calls that take 8-12 seconds, to allow for more concurrent API calls (avoid waits). End users would like to concurrently kick off multiple API calls at the same time, although current product build will not ...
about 3 years ago in IBM MAS - Maximo IT 2 Not under consideration

Epic - Solutions History

While closing a ticket the helpdesk engineer enters an adhoc solution. When user reopens the ticket and it moves through the normal process flow, the solution provided earlier is rewritten. If this is not an approved solution this is not saved any...
over 3 years ago in IBM MAS - Maximo IT 4 Future consideration

ICD 7.6.1 - request for Cognos 11.1.0 Support

ICD 7.6.1 - request for Cognos 11.1.0 Support
over 3 years ago in IBM MAS - Maximo IT 2 Not under consideration

Modern ICD Skin/UI required to be suitable for visually impaired staff

The iot18 skin is not suitable for visually impaired staff, with the subtle differences in icons (e.g. global tickets) or read only/writable fields not easily distinguishable, meaning we need to remain on tivoli13 or tivoli09 skins, nearly a decad...
over 3 years ago in IBM MAS - Maximo IT 1 Not under consideration

SLA Calculation based on escalation Time

The IBM ICD Service Level agreement application uses Reported date to calculate SLA for tickets. We need the option of SLA Calculation based on Escalation Time for our special purpose. So, we request your usual cooperation in doing so as urgent as...
over 3 years ago in IBM MAS - Maximo IT 2 Not under consideration

CTI Integration for IBM Control Desk

In earlier IBM Control Desk releases there was a CTI integration with Genesys and potentially also with CISCO. The corresponding CTI plugin is still deployed together with the optional content for ICD. Nevertheless the Genesys SDK that is required...
almost 4 years ago in IBM MAS - Maximo IT 0 Not under consideration