IBM Sustainability Software - Ideas Portal
This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Search existing ideas
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,
Post your ideas
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.
IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.
ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.
Thank you for the idea for IBM Control Desk. At this time IBM development will not be implementing this idea. We will close this idea for now and should it become a priority for many customers, we will revisit it again.
Feel free to reach out to IBM at https://ibm-ai-apps.ideas.ibm.com/ with all great ideas.
Capability requested for ICD classic users.
Due to processing by IBM, this request was reassigned to have the following updated attributes:
Brand - Cloud
Product family - Workload Automation and Control Desk
Product - IBM Control Desk
For recording keeping, the previous attributes were:
Brand - WebSphere
Product family - ITSM Automation and Control Desk
Product - IBM Control Desk
Hi,
The capability request is for classic ICD, allowing our IT support users to easily close tickets.
Currently we have the Change Status dialog locked down to a few admins and SDM's. However, our IT support teams would like the capability to easily mass close tickets.
As we utilise the solutions tab to have mandatory details input, we currently require IT support teams to fill out the solution details tab then make the ticket global if wanting to link child tickets and perform a mass close with our route workflow.
Our IT support teams would like to mass close via the ticket list view (e.g. SR application) using the change status dialog. However, to allow this to happen, we need to have the solution detail fields in the change status dialog on the list view if possible? Previously raised an IBM SR/PMR on this and was asked to raise an RFE.