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Status Not under consideration
Created by Guest
Created on Feb 12, 2019

Ability to modify Change Status Dialog on List View

Ability to modify Change Status Dialog on List View, including Solution Details fields to allow for Bulk close of tickets with Solution Details being populated.

Idea priority Medium
  • Admin
    MELODY Bienfang
    Reply
    |
    Jan 13, 2022

    Thank you for the idea for IBM Control Desk. At this time IBM development will not be implementing this idea. We will close this idea for now and should it become a priority for many customers, we will revisit it again.

    Feel free to reach out to IBM at https://ibm-ai-apps.ideas.ibm.com/ with all great ideas.

  • Guest
    Reply
    |
    Aug 27, 2019

    Capability requested for ICD classic users.

  • Guest
    Reply
    |
    Apr 12, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

  • Guest
    Reply
    |
    Mar 11, 2019

    Hi,
    The capability request is for classic ICD, allowing our IT support users to easily close tickets.
    Currently we have the Change Status dialog locked down to a few admins and SDM's. However, our IT support teams would like the capability to easily mass close tickets.
    As we utilise the solutions tab to have mandatory details input, we currently require IT support teams to fill out the solution details tab then make the ticket global if wanting to link child tickets and perform a mass close with our route workflow.
    Our IT support teams would like to mass close via the ticket list view (e.g. SR application) using the change status dialog. However, to allow this to happen, we need to have the solution detail fields in the change status dialog on the list view if possible? Previously raised an IBM SR/PMR on this and was asked to raise an RFE.