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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Status Future consideration
Created by Guest
Created on Jul 15, 2013

Epic -Subscribe and unsubscribe to a service request

Should have the ability to "subscribe/unsubscribe" to tickets (Similar to “Add Interested Party”) so that subscribers can add logs, view everyone's log/updates, view ticket Status and receive all email updates. Anyone adding logs should automatically be added to the subscribe list.
Give a choice if you want to notify everyone when you make an update.
Currently email updates are restricted to the originator and the assignee.
Should be able to "subscribe/unsubscribe" to tickets in the dept.

Idea priority High
  • Guest
    Reply
    |
    Apr 12, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

  • Guest
    Reply
    |
    Oct 10, 2015

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - Tivoli
    Product family - Asset Management
    Product - IBM Control Desk

  • Guest
    Reply
    |
    Feb 3, 2014

    IBM agrees with this requirement and have added it to our future candidate list.   Thanks for submitting this requirement