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Status Not under consideration
Workspace IBM MAS - Maximo IT
Created by Guest
Created on Jan 21, 2014

RELATED IDEAS

Allow Change Status Dialog to Transfer Data back to Ticket

We want to allow main record data changes (e.g. Incident) to be written back to the main record after the Change Status dialog has been submitted.

We have data which is conditionally required before the user can change the staus of an Incident. We have been able to bring Incident attributes and data into the Change Status dialog, but we cannot write changes back to the Incident.

Idea priority Medium
  • Post comment
  • Guest
    Reply
    |     Apr 12, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

  • Guest
    Reply
    |     Oct 10, 2015

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - Tivoli
    Product family - Asset Management
    Product - IBM Control Desk

  • Guest
    Reply
    |     May 7, 2014

    Steven thanks for submitting this requirement. Currently this requirement is not in our immediate plans, but we will review it for inclusion in a later release. I would suggest that if the priority goes up, please update this record. Thanks

  • Guest
    Reply
    |     Jan 28, 2014

    I like the request, especially for situations where they are changing the status from the list tab (such as Scheduling a bunch of Work Orders). This is an area that we could not accomplish via Automation script and would be a huge value add for some of our clients.

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