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Status Delivered
Created by Guest
Created on Jan 21, 2022

Story- Epic CD 4 Standard fields to be added to "Report Issue" app in Service Portal

In application "Report Issue" in IBM Service Portal 7.6.1.3, there is a predefined list of standard fields of object SR that are displayed on the screen.

Using "Page Editor" application, we can add only custom fields but we cannot add any standard field if it is not in the predefined list. Attached is screenshot of the predefined list of standard fields.


Requirement:

Allow adding standard fields to the screen regardless if the field is standard or custom.

Idea priority High
Needed By Month
  • Admin
    MELODY Bienfang
    Reply
    |
    Feb 6, 2024

    Maximo IT has moved into the Maximo Application Suite and with the UX capabilities delivered through graphite. Customers can now add standard fields to the Self serve to allow for configurations/customizations requested by users or customer.

  • Admin
    MELODY Bienfang
    Reply
    |
    May 1, 2023

    Thank you for the idea , As we move to the Maximo Application Suite we will be retiring the Service Portal and it will be replaced by self Serve. Self Service will be in the core of the tooling and will be configurable to allow but "mobile " and desktop UX.


    I will set this as planned to be delivered for later this year.

    Thank you

  • Admin
    MELODY Bienfang
    Reply
    |
    Jan 25, 2022

    Hello Bassel

    Thank you for the great idea. Control Desk is realigning with Maximo (MAS) and with this we have plans to do some modernization of the Control desk solution perhaps starting with the Service Portal, we are in discussions now. Since this is the case I will set this to be considered in the future as we work to update and use other software to set the framework for Service Portal.