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Status Not under consideration
Workspace IBM MAS - Maximo IT
Created by Guest
Created on Mar 15, 2017

RELATED IDEAS

Allow end-user to cancel a Service Request from traditional Self Service Center (not Service Portal)

Service Portal allows end-user to cancel a ticket.
https://www.ibm.com/support/knowledgecenter/SSZRHJ/com.ibm.sccd-saas.doc/cdui/t_cdui_ssc_cancel_sr.html

But the traditional Self Service Center does not provide this function which is essential to the customer's operation.

Idea priority Medium
  • Post comment
  • Admin
    MELODY Bienfang
    Reply
    |     Jan 13, 2022

    Thank you for the idea for IBM Control Desk. At this time IBM development will not be implementing this idea. We will close this idea for now and should it become a priority for many customers, we will revisit it again.

    Feel free to reach out to IBM at https://ibm-ai-apps.ideas.ibm.com/ with all great ideas.

  • Guest
    Reply
    |     Jul 2, 2020

    We will consider this request for our next generation UI.

  • Guest
    Reply
    |     Apr 12, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

  • Guest
    Reply
    |     Mar 15, 2017

    Attachment (Description): Screen capture of the enhancement request

    170315 PMR 9081...
    170315 PMR 90816 – Can End-user Cancel a SR in Self Service Center.pptx
     170315 PMR 90816 – Can End-user Cancel a SR in Self Service Center.pptx
    Open full size
    170315 PMR 90816 – Can End-user Cancel a SR in Self Service Center.pptx

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