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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Status Not under consideration
Created by Guest
Created on Mar 15, 2017

Allow end-user to cancel a Service Request from traditional Self Service Center (not Service Portal)

Service Portal allows end-user to cancel a ticket.
https://www.ibm.com/support/knowledgecenter/SSZRHJ/com.ibm.sccd-saas.doc/cdui/t_cdui_ssc_cancel_sr.html

But the traditional Self Service Center does not provide this function which is essential to the customer's operation.

Idea priority Medium
  • Admin
    MELODY Bienfang
    Reply
    |
    Jan 13, 2022

    Thank you for the idea for IBM Control Desk. At this time IBM development will not be implementing this idea. We will close this idea for now and should it become a priority for many customers, we will revisit it again.

    Feel free to reach out to IBM at https://ibm-ai-apps.ideas.ibm.com/ with all great ideas.

  • Guest
    Reply
    |
    Jul 2, 2020

    We will consider this request for our next generation UI.

  • Guest
    Reply
    |
    Apr 12, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Cloud
    Product family - Workload Automation and Control Desk
    Product - IBM Control Desk

    For recording keeping, the previous attributes were:
    Brand - WebSphere
    Product family - ITSM Automation and Control Desk
    Product - IBM Control Desk

  • Guest
    Reply
    |
    Mar 15, 2017

    Attachment (Description): Screen capture of the enhancement request