IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Not under consideration
Workspace IBM MAS - Maximo IT
Created by Guest
Created on Mar 20, 2026

RELATED IDEAS

One-click SR creation from Outlook

Implement a plugin for Outlook that allows users to create a Maximo Service Request (SR) directly from an email with one click. This integration would streamline the process of converting email requests into trackable service requests, eliminating manual data entry and reducing the time between issue identification and ticket creation.

idea1-outlook-i...
idea1-outlook-integration.png
Open full size
Idea priority Low
Needed By Not sure -- Just thought it was cool
  • ADMIN RESPONSE
    Apr 22, 2026

    Hi,

    Thank you for taking the time to provide your ideas to IBM. Unfortunately, after evaluating this idea, we don’t believe it aligns with our product strategy and roadmap. Therefore, we will not be considering it for inclusion in our product at this time. Thank you again for your feedback.

  • Post comment
  • Admin
    MELODY Bienfang
    Apr 22, 2026

    thank you for the great idea. as this time we recommend leveraging email listener. we know this is not a button, but with services team the button in outlook can be added for such further capabilities. email listener info, if desired.

    What the user does

    • User sends an email (or forwards an existing email) to: 

      sr@company.com

    • No buttons, no plug‑ins, no client customization

    What Maximo does

    • Email Listener polls the inbox

    • Workflow (LSNRBP) interprets the email

    • A Service Request is created automatically

    • Email text + attachments are added to the SR communication log

    This is the most common and IBM‑recommended pattern
    Used broadly across MAS SaaS and on‑prem environments

    IBM explicitly documents that Email Listener can:

    • Create service requests

    • Capture attachments and embedded images

    • Log all communications automatically

    Reply

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