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Status Under review
Categories MAS SaaS
Created by Guest
Created on Apr 14, 2025

Allow Read-only DB user creation using Self-Service Portal for Maximo SaaS Customers

See this idea on ideas.ibm.com

Hi Team,

 

Currently, when a database user is created via the Self-Service Portal, it is provisioned with read-write access by default. If the customer requires read-only access, they must raise a support request to have the permissions adjusted manually.


To improve this process and reduce dependency on support, we recommend enhancing the Self-Service Portal with the following capabilities:

Access Type Selection at Creation:

Allow users to select the desired access level (read-only or read-write) during the user creation process, with read-only as the default option.

Post-Creation Access Management:

Enable customers to modify the access level (i.e., switch between read-only and read-write) directly from the Self-Service Portal without the need for a support case.
 

This enhancement would streamline user provisioning, empower customers with greater control, and reduce operational overhead for the support team.

 

Best regards,

Salah

Idea priority Medium
Needed By Quarter
  • Admin
    Michael Cookson
    Reply
    |
    Apr 16, 2025

    Will take this idea forward to see how best to implement it.