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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Status Under review
Categories MAS SaaS
Created by Guest
Created on Dec 9, 2025

Access to "graphite-configuration" pod logs without depending on SRE or support cases

In MAS SaaS, SRE does not grant access to "graphite-configuration" pod logs to the implementors (such as business partners) ie., do not get access to logs for "Application Configuration" app of MAS.

We are now dependent on SRE to raise a case every time the mobile app customization fails in build/publish, requesting them to inspect the logs for us or provide the logs so we can investigate.

There should be a way for team like us (implementors, business partners) to view or download the "graphite-configuration" pod logs, request to have the following features available:

  • MAS product or SaaS solution to provide adequate features to merge, upgrade the cloned mobile apps without relying on manual support from SRE.

  • The Mobile Application Configuration tool (v9.1 equivalent of v9/v8 MAF tool) should be at least equal to what was available in previous versions i.e., should be able to perform following tasks:

    • View live logs of the graphite-configuration (maybe within the MAF Config Tool itself in MAS) - either directly in the "Application Configuration" app or using something similar to S3 bucket where we download the general Maximo server logs from.

    • Explore folders and subfolders of the mobile workspace folder, to help with troubleshooting during ongoing mobile app customisations.

    • Able to "delete" the "build" folder within the respective mobile app workspace folder, for clean rebuild/compilation.

Idea priority Urgent
Needed By Yesterday (Let's go already!)
  • ADMIN RESPONSE
    Dec 9, 2025

    Hi,

    Thank you for taking the time to provide your ideas to IBM. This Idea is now Under Review. We truly value our relationship with you and appreciate your willingness to share details about your experience, your recommendations, and ideas. Thank you again for your feedback.