IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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My ideas: IBM MAS - Maximo IT

Showing 60

Rethink the Self Service Center search engine to ensure the search engine just search among offering and ignore all incident, service request tickets

Here is something that causes some problems in the 7.6.1.3 version of Control desk and possibly since a longer time. Because outside of Control Desk application, the search engine of the Self Service Center currently fetches all incident, service ...
over 2 years ago in IBM MAS - Maximo IT 9 Not under consideration

Conditional Sigoptions for Service Portal Offerings

Conditional sigoptions that are given by application designer for custom offering dialogs (input modes, display options etc) not working on Service Portal even though they are working without an issue on Self Service Center. Our two of the biggest...
over 1 year ago in IBM MAS - Maximo IT 1 Not under consideration

CTI Integration for IBM Control Desk

In earlier IBM Control Desk releases there was a CTI integration with Genesys and potentially also with CISCO. The corresponding CTI plugin is still deployed together with the optional content for ICD. Nevertheless the Genesys SDK that is required...
over 4 years ago in IBM MAS - Maximo IT 0 Not under consideration

Maximo IT demo data refresh and update

All the Maximo IT demo data are decades old. Dell model D600 (discountinued in 2007) and Window XP in 2008) as basis of IT assets. These data make customer demonstration such as embarrassment!!. And the rest of the data attributes are also diffcul...
7 months ago in IBM MAS - Maximo IT 2 Not under consideration

Use a phonetic search in the ALN, UPPER and long description fields. need accents to be disregarded. Example é=e.

Use a phonetic search in the ALN, UPPER and long description fields. need accents to be disregarded. Example é=e.
over 2 years ago in IBM MAS - Maximo IT 4 Not under consideration

Validation scripts work for ticketspec, in SR application- MB

Today we use validation scripts for conditional on offers. This works for both the Service Portal and the Self Service Center. It would be very important that the conditionals work in the ticketspec, to SR(Service Request Application) specificat...
over 2 years ago in IBM MAS - Maximo IT 2 Not under consideration

Epic -Subscribe and unsubscribe to a service request

Should have the ability to "subscribe/unsubscribe" to tickets (Similar to “Add Interested Party”) so that subscribers can add logs, view everyone's log/updates, view ticket Status and receive all email updates. Anyone adding logs should automatica...
over 11 years ago in IBM MAS - Maximo IT 4 Not under consideration

Porting user defined sw bundles from BFI to ICD via ITIC

Our customer defines the SW bundles by itself in BigFixInventory. Now, it wants to porting them to ICD in order to have an integrated environment for matching SW licenses acquired and SW installed and not to redo the work. The data from Big Fix In...
over 5 years ago in IBM MAS - Maximo IT 6 Not under consideration

Enable Incident Entry in Self-Service-Portal

Currently when Incident are entered through the Self-Service-Portal, they result in a Service Reuqest ("Report Issue"). This makes it necessary for the Servicedesk to duplicate the tickets and close the originated Service Request. This again confu...
over 10 years ago in IBM MAS - Maximo IT 4 Not under consideration

Epic - Solutions History

While closing a ticket the helpdesk engineer enters an adhoc solution. When user reopens the ticket and it moves through the normal process flow, the solution provided earlier is rewritten. If this is not an approved solution this is not saved any...
almost 4 years ago in IBM MAS - Maximo IT 5 Not under consideration

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