IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Status Not under consideration
Workspace IBM MAS - Maximo IT
Created by Guest
Created on May 16, 2023

RELATED IDEAS

Conditional Sigoptions for Service Portal Offerings

Conditional sigoptions that are given by application designer for custom offering dialogs (input modes, display options etc) not working on Service Portal even though they are working without an issue on Self Service Center.

Our two of the biggest customers in Turkey want to use Service Portal with their offering catalogs for the end users, as soon as possible, but this issue prevents them to use Service Portal due to their current offerings not working as expected in the Service Portal.

Idea priority Urgent
Needed By Quarter
  • Post comment
  • Admin
    MELODY Bienfang
    Reply
    |     Jun 29, 2023

    Thank you for the great idea. As we move Control Desk into the Maximo Application suite the Service Portal is being replaced with a new application (Self serve) in the core structure of Control Desk (will be called Maximo IT in the suite). The application will be built using the new Maximo Application framework which is based on graphite and carbon technologies.


    when we get this release (tentative plans for fall 2023) then customers will have the ability

    There is a level of support for sigoptions (not Maximo Conditions) to control the behavior of individual fields (see link). https://community.ibm.com/community/user/asset-facilities/viewdocument/maf-configuration-application-fie?CommunityKey=3d7261ae-48f7-481d-b675-a40eb407e0fd&tab=librarydocuments


    With this change in tooling and self serve we will not be able to deliver this capability for the service portal.


    Thank you and please do advise if you have follow on ideas or questions.

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