IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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IBM MAS - Maximo IT

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Rethink the Self Service Center search engine to ensure the search engine just search among offering and ignore all incident, service request tickets

Here is something that causes some problems in the 7.6.1.3 version of Control desk and possibly since a longer time. Because outside of Control Desk application, the search engine of the Self Service Center currently fetches all incident, service ...
about 2 years ago in IBM MAS - Maximo IT 9 Not under consideration

CTI Integration for IBM Control Desk

In earlier IBM Control Desk releases there was a CTI integration with Genesys and potentially also with CISCO. The corresponding CTI plugin is still deployed together with the optional content for ICD. Nevertheless the Genesys SDK that is required...
almost 4 years ago in IBM MAS - Maximo IT 0 Not under consideration

Epic -Subscribe and unsubscribe to a service request

Should have the ability to "subscribe/unsubscribe" to tickets (Similar to “Add Interested Party”) so that subscribers can add logs, view everyone's log/updates, view ticket Status and receive all email updates. Anyone adding logs should automatica...
almost 11 years ago in IBM MAS - Maximo IT 3 Future consideration

Live Chat - Add timestamp next to chat message

There is missing timestamp in chat window next to chat text entry.All communicators like Sametime have such timestamp which tells when message was sent.We consider it as crucial and must have for business chat usage.
about 5 years ago in IBM MAS - Maximo IT 4 Is a defect

Enable Incident Entry in Self-Service-Portal

Currently when Incident are entered through the Self-Service-Portal, they result in a Service Reuqest ("Report Issue"). This makes it necessary for the Servicedesk to duplicate the tickets and close the originated Service Request. This again confu...
almost 10 years ago in IBM MAS - Maximo IT 4 Not under consideration

Conditional Sigoptions for Service Portal Offerings

Conditional sigoptions that are given by application designer for custom offering dialogs (input modes, display options etc) not working on Service Portal even though they are working without an issue on Self Service Center. Our two of the biggest...
12 months ago in IBM MAS - Maximo IT 1 Not under consideration

Porting user defined sw bundles from BFI to ICD via ITIC

Our customer defines the SW bundles by itself in BigFixInventory. Now, it wants to porting them to ICD in order to have an integrated environment for matching SW licenses acquired and SW installed and not to redo the work. The data from Big Fix In...
about 5 years ago in IBM MAS - Maximo IT 6 Not under consideration

Need text search within tickets to search all worklog & commlog updates

Here is one thing I would add to our ticketing system (SR, Incident & Problem apps). The ability to do do a search across all worklog and commlog entries, from within the ticket. When using ICD and I am working with a ticket, I don't always re...
over 7 years ago in IBM MAS - Maximo IT 2 Not under consideration

Show up Incident records in Control Desk Service Portal Self Service

Service Portal is commonly use so that the end users do not need to call the Service Desk to get their ticket status, this is very useful in SR ticket type, but end users also report Incidents and it would be useful for them that the Service Porta...
almost 5 years ago in IBM MAS - Maximo IT 0 Functionality already exists

Update Worklog Entries to Display Activity Worklog Entries like they do for Related Records.

We're using IBM Control Desk 7.5.3.1 and in order to get a comprehensive view of the ticket, worklog entries of any activities created on the ticket should be visible on the ticket like the worklog entries of related records are. Changes automatic...
about 8 years ago in IBM MAS - Maximo IT 4 Not under consideration

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