IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

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  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

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IBM MAS - Maximo IT

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Ability to have push notifications

For example, when a ticket is assigned to a team, its logged-in users shall be notified via a push notification that a new ticket has been assigned to their queue (similar to you receiving a new email notification in the outlook for example). All...
about 2 years ago in IBM MAS - Maximo IT 1 Future consideration

Epic -Subscribe and unsubscribe to a service request

Should have the ability to "subscribe/unsubscribe" to tickets (Similar to “Add Interested Party”) so that subscribers can add logs, view everyone's log/updates, view ticket Status and receive all email updates. Anyone adding logs should automatica...
over 11 years ago in IBM MAS - Maximo IT 3 Future consideration

Porting user defined sw bundles from BFI to ICD via ITIC

Our customer defines the SW bundles by itself in BigFixInventory. Now, it wants to porting them to ICD in order to have an integrated environment for matching SW licenses acquired and SW installed and not to redo the work. The data from Big Fix In...
over 5 years ago in IBM MAS - Maximo IT 6 Not under consideration

Ability to select an 'Apply to Date' in the SLA for tickets.- SP

By default, SLAs are calculated starting with the 'Reported Date' (which is not changeable like in the case of a work order). This doesn't make sense, since sometimes we need to calculate the SLA starting when all approvals were completed for exa...
about 2 years ago in IBM MAS - Maximo IT 0 Future consideration

Show up Incident records in Control Desk Service Portal Self Service

Service Portal is commonly use so that the end users do not need to call the Service Desk to get their ticket status, this is very useful in SR ticket type, but end users also report Incidents and it would be useful for them that the Service Porta...
over 5 years ago in IBM MAS - Maximo IT 0 Functionality already exists

Enable Incident Entry in Self-Service-Portal

Currently when Incident are entered through the Self-Service-Portal, they result in a Service Reuqest ("Report Issue"). This makes it necessary for the Servicedesk to duplicate the tickets and close the originated Service Request. This again confu...
over 10 years ago in IBM MAS - Maximo IT 4 Not under consideration

Epic - Solutions History

While closing a ticket the helpdesk engineer enters an adhoc solution. When user reopens the ticket and it moves through the normal process flow, the solution provided earlier is rewritten. If this is not an approved solution this is not saved any...
almost 4 years ago in IBM MAS - Maximo IT 4 Future consideration

ICD 7.6.1 - request for Cognos 11.1.0 Support

ICD 7.6.1 - request for Cognos 11.1.0 Support
almost 4 years ago in IBM MAS - Maximo IT 2 Not under consideration

Need text search within tickets to search all worklog & commlog updates

Here is one thing I would add to our ticketing system (SR, Incident & Problem apps). The ability to do do a search across all worklog and commlog entries, from within the ticket. When using ICD and I am working with a ticket, I don't always re...
about 8 years ago in IBM MAS - Maximo IT 2 Not under consideration

Modern ICD Skin/UI required to be suitable for visually impaired staff

The iot18 skin is not suitable for visually impaired staff, with the subtle differences in icons (e.g. global tickets) or read only/writable fields not easily distinguishable, meaning we need to remain on tivoli13 or tivoli09 skins, nearly a decad...
about 4 years ago in IBM MAS - Maximo IT 1 Not under consideration

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