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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Not under consideration
Created by Guest
Created on Apr 20, 2023

Communication template for Email Listener uses links for response that open response email with response value instead of requiring user to enter response value in response email

•Maximo Email Listener provides capability of requesting response from users on transactional records such as Work Orders, Purchase Requests, Purchase Orders, and Invoices etc. for approvals/Rejections without getting them logged into application.

•It is observed that functionality is not widely appealing to Maximo community because -

o  Response/Actions are requested in form of a number that user has to write/type with response email.

o Response email can support only 2 actions, Approve / Reject.

o Response emails error out during the processing due to additional characters, special characters, embedded signature from the end user response.

o Response email from has different character set, format when response is provided from outlook, iOS, Android platform.

Idea priority Medium
Needed By Yesterday (Let's go already!)
  • Admin
    Kim Woodbury
    Reply
    |
    Apr 24, 2023

    Thank you for your request. There are no plans in the near future to change this behavior.