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IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Not under consideration
Workspace IBM MAS - Mobile
Created by Guest
Created on Mar 2, 2022

Availability to manually switch to offline mode while working with poor internet connectivity

While working with Maximo Mobile App 8.7 with Maximo 7612 version, we are finding lot of performance issues/transaction failures with the App while working with poor internet connectivity.

This happens especially we go to plant and move between network access points. So as a work around, can we manually turn off the online mode app level, rather than enabling flight mode/turning off WIFI at device level.

It will help our users to complete all the tasks offline in the App, during this kind of situations and later re-login online mode and sync to Maximo once they have good connectivity. Please note this is a high priority need for us.




In continuation of the meeting with IBM on 07-April-2022, IBM has suggested to us to provide the problems faced by the users. Below are 2 of them.

Problem 1. When having EDGE and 3G you sometimes get so poor signal that the app is not showing the work orders or inspections. You are online but the app cannot visualize the data. Then you need to go somewhere where you have better connection and try to reload work order list again.




Problem 2. When having EDGE connection user loose connectivity to AD authentication. Then two things might happened. either user get thrown out from the app and get an error Or user do not notice anything and can continue to work like the app is connected, But it is not connected and the data is not transferred to Maximo database.

Idea priority Urgent
Needed By Week
  • Guest
    Reply
    |
    Apr 8, 2022

    In continuation of the meeting with IBM on 07-April-2022, IBM has suggested to us to provide the problems faced by the users. Below are 2 of them.

    Problem 1. When having EDGE and 3G you sometimes get so poor signal that the app is not showing the work orders or inspections. You are online but the app cannot visualize the data. Then you need to go somewhere where you have better connection and try to reload work order list again.

    Problem 2. When having EDGE connection user loose connectivity to AD authentication. Then two things might happened. either user get thrown out from the app and get an error Or user do not notice anything and can continue to work like the app is connected, But it is not connected and the data is not transferred to Maximo database.

  • Admin
    Vinicius Garmatz
    Reply
    |
    Apr 4, 2022

    Thanks for your feedback, unfortunately this item currently available in Anywhere will not be migrated to Maximo Mobile.

    Mobile is smarter to detect network conditions, latency and response times to determine automatically if it should workn connected or disconnected. Also the whole user experience was revisited to not wait on server responses except when synchronizing.

    Currently this will be the approach and reason why this idea will not be considered as a short term solution in Mobile.