IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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My ideas: IBM MAS - Maximo IT

Showing 69

Rethink the Self Service Center search engine to ensure the search engine just search among offering and ignore all incident, service request tickets

Here is something that causes some problems in the 7.6.1.3 version of Control desk and possibly since a longer time. Because outside of Control Desk application, the search engine of the Self Service Center currently fetches all incident, service ...
almost 3 years ago in IBM MAS - Maximo IT 9 Not under consideration

Refresh Maximo IT demo content

The current Maximo IT demo content are 2 decades old. https://en.wikipedia.org/wiki/Dell_Latitude#Latitude_D600 and Windows XP as part of the major IT Asset records. These need to be clean up along with many outdated data samples. It is also diffc...
9 months ago in IBM MAS - Maximo IT 2

Conditional Sigoptions for Service Portal Offerings

Conditional sigoptions that are given by application designer for custom offering dialogs (input modes, display options etc) not working on Service Portal even though they are working without an issue on Self Service Center. Our two of the biggest...
over 1 year ago in IBM MAS - Maximo IT 1 Not under consideration

Maximo IT and MAS Manage with HSE should be able to be installed together

If a client has Maximo 7.6.1.3 with HSE and ICD and they wish to upgrade to MAS in time for IBM Support cutoff in September 2025, then they will find that the three products cannot co-exist. This is evidently not a Support issue; it is a design is...
11 months ago in IBM MAS - Maximo IT 2

CTI Integration for IBM Control Desk

In earlier IBM Control Desk releases there was a CTI integration with Genesys and potentially also with CISCO. The corresponding CTI plugin is still deployed together with the optional content for ICD. Nevertheless the Genesys SDK that is required...
over 4 years ago in IBM MAS - Maximo IT 0 Not under consideration

Use a phonetic search in the ALN, UPPER and long description fields. need accents to be disregarded. Example é=e.

Use a phonetic search in the ALN, UPPER and long description fields. need accents to be disregarded. Example é=e.
over 2 years ago in IBM MAS - Maximo IT 4 Not under consideration

Validation scripts work for ticketspec, in SR application- MB

Today we use validation scripts for conditional on offers. This works for both the Service Portal and the Self Service Center. It would be very important that the conditionals work in the ticketspec, to SR(Service Request Application) specificat...
over 2 years ago in IBM MAS - Maximo IT 2 Not under consideration

Maximo IT demo data refresh and update

All the Maximo IT demo data are decades old. Dell model D600 (discountinued in 2007) and Window XP in 2008) as basis of IT assets. These data make customer demonstration such as embarrassment!!. And the rest of the data attributes are also diffcul...
8 months ago in IBM MAS - Maximo IT 2 Not under consideration

Live Chat - Add timestamp next to chat message

There is missing timestamp in chat window next to chat text entry.All communicators like Sametime have such timestamp which tells when message was sent.We consider it as crucial and must have for business chat usage.
almost 6 years ago in IBM MAS - Maximo IT 4 Is a defect

Ability to add multiple SLA targets (not just contact, response, and resolution)- SP

In complex environments that are usually more targets that need to be added via the SLA targets (not just contact, response, and resolution). Such as (but not limited to) pickup target, delivery target, restoration target, reroute target, initial ...
about 2 years ago in IBM MAS - Maximo IT 0 Future consideration

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