IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

My ideas: Service Desk

Showing 6

Add BiDi languages (ex: Arabic) to Maximo Mobile

The SR mobile (self-service) does not support the Arabic language even if the user's default language is Arabic this leads to some users not using the system. Accordingly, adding BiDi languages to the SR mobile will be helpful for different users'...
4 months ago in IBM MAS - Manage (Base) / Service Desk 1 Future consideration

In the Service Request application, filter out history records by default as in Work Order Tracking

In the Service Request application, when a user goes into the application and presses the Enter key, all SRs in the system are retrieved, both active and closed/historical. This application has a History? flag in the More Search Fields, but it is ...
3 months ago in IBM MAS - Manage (Base) / Service Desk 0 Under review

Support Tagging/Mentions in Work Log

Users are used to in systems (email, source control, Salesforce, Slack, social media, etc.) being able to tag people to generate simple alerts to the user that they need to review/act on something. This feature should be added to work logs in Maxi...
about 2 years ago in IBM MAS - Manage (Base) / Service Desk 0 Future consideration

The ability to see Communication Logs from related records should be configurable in the same way they are for work logs

There is the ability to see WorkLog records from related records which may be more than one record removed. When dealing with Global Issues with many Related To Global records there could be performance issues. Two system properties were created t...
almost 3 years ago in IBM MAS - Manage (Base) / Service Desk 0 Future consideration

Update Service Requests (SR) tickets Resolution Date

When utilizing a Service Request (SR) ticket and setting the record to the 'RESOLVED' status, Maximo will automatically set the ACTUALFINISH to the date/time the record status is changed to 'RESOLVED'. If the ticket is re-activated, for example th...
over 5 years ago in IBM MAS - Manage (Base) / Service Desk 3 Not under consideration

Addiotional workflow routing ability on Service Request.

Abbvie Maximo Business would like to request an option of having the ability of routing the workflow on Service Request Module once the task is completed. The reason being after the ADMIN completes the request, there needs to be data verification....
over 8 years ago in IBM MAS - Manage (Base) / Service Desk 1 Not under consideration

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