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Standard Repair Times is a broad topic that has many use cases, from importing standard durations to tracking performance over time, to leveraging standard repair times for warranty management. After meeting with Ashley Furniture, it was determined that this specific need was actually for VMRS-driven 'quick tasks'. A short-term solution was provided using screen configuration and an escalation script, and an epic was created to add this requirement to the development backlog for future prioritization. Discovery on standard repair times continues - please let me know if you'd like to engage on this important topic!
Please note: IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality.
Has there been any progress on this Idea? Our end users are asking about setting SRTs to the VMRS codes. When will this been released?
Hi Gina, thank you for taking the time to provide your ideas to IBM. Your request is now a candidate for a future generally available (GA) release. Our aim is to deliver within the next 12-18 months. Thank you again for your feedback.
Please note: IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality.
We are already pulling in VMRS Codes, why not absorb standard repair times?
Customers ask for stuff like this in all industries.