IBM MAS - Maximo IT

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Rethink the Self Service Center search engine to ensure the search engine just search among offering and ignore all incident, service request tickets

Here is something that causes some problems in the 7.6.1.3 version of Control desk and possibly since a longer time. Because outside of Control Desk application, the search engine of the Self Service Center currently fetches all incident, service ...

almost 3 years ago in IBM MAS - Maximo IT 9 Not under consideration

3 VOTE

Refresh Maximo IT demo content

The current Maximo IT demo content are 2 decades old. https://en.wikipedia.org/wiki/Dell_Latitude#Latitude_D600 and Windows XP as part of the major IT Asset records. These need to be clean up along with many outdated data samples. It is also diffc...

9 months ago in IBM MAS - Maximo IT 2

6 VOTE

Conditional Sigoptions for Service Portal Offerings

Conditional sigoptions that are given by application designer for custom offering dialogs (input modes, display options etc) not working on Service Portal even though they are working without an issue on Self Service Center. Our two of the biggest...

over 1 year ago in IBM MAS - Maximo IT 1 Not under consideration

12 VOTE

CTI Integration for IBM Control Desk

In earlier IBM Control Desk releases there was a CTI integration with Genesys and potentially also with CISCO. The corresponding CTI plugin is still deployed together with the optional content for ICD. Nevertheless the Genesys SDK that is required...

over 4 years ago in IBM MAS - Maximo IT 0 Not under consideration

4 VOTE

Use a phonetic search in the ALN, UPPER and long description fields. need accents to be disregarded. Example é=e.

over 2 years ago in IBM MAS - Maximo IT 4 Not under consideration

4 VOTE

Validation scripts work for ticketspec, in SR application- MB

Today we use validation scripts for conditional on offers. This works for both the Service Portal and the Self Service Center. It would be very important that the conditionals work in the ticketspec, to SR(Service Request Application) specificat...

over 2 years ago in IBM MAS - Maximo IT 2 Not under consideration

9 VOTE

Live Chat - Add timestamp next to chat message

There is missing timestamp in chat window next to chat text entry.All communicators like Sametime have such timestamp which tells when message was sent.We consider it as crucial and must have for business chat usage.

almost 6 years ago in IBM MAS - Maximo IT 4 Is a defect

1 VOTE

Maximo IT demo data refresh and update

All the Maximo IT demo data are decades old. Dell model D600 (discountinued in 2007) and Window XP in 2008) as basis of IT assets. These data make customer demonstration such as embarrassment!!. And the rest of the data attributes are also diffcul...

8 months ago in IBM MAS - Maximo IT 2 Not under consideration

3 VOTE

Ability to add multiple SLA targets (not just contact, response, and resolution)- SP

In complex environments that are usually more targets that need to be added via the SLA targets (not just contact, response, and resolution). Such as (but not limited to) pickup target, delivery target, restoration target, reroute target, initial ...

over 2 years ago in IBM MAS - Maximo IT 0 Future consideration

12 VOTE

Epic -Subscribe and unsubscribe to a service request

Should have the ability to "subscribe/unsubscribe" to tickets (Similar to “Add Interested Party”) so that subscribers can add logs, view everyone's log/updates, view ticket Status and receive all email updates. Anyone adding logs should automatica...

over 11 years ago in IBM MAS - Maximo IT 4 Not under consideration

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