IBM Sustainability Software - Ideas Portal


This portal is to open public enhancement requests against the products and services belonging to IBM Sustainability Software. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Delivered
Workspace IBM MAS - Maximo IT
Created by Guest
Created on Mar 1, 2022

RELATED IDEAS

Story -epic cd 4 adding more fields(serialnum,assettag...) in lookup of asset in service portal

When creating requests and choosing asset. It is easier to have serialnum or assettag available. Sometimes description isnt enough. Especially if you have multiple assets.

Idea priority Urgent
Needed By Yesterday (Let's go already!)
  • Post comment
  • Admin
    MELODY Bienfang
    Reply
    |     Mar 2, 2022

    I got some data from Development

    Could this work?


    In ICD 7614 (Service Portal )we have implanted Asset as an additional attribute “https://www.ibm.com/docs/en/control-desk/7.6.1.x?topic=center-reporting-issues”

    Please check if this is what you are looking for?

    1. To provide additional details about your issue, expand the Additional ticket information section and enter information on the following fields as necessary.

      • Type of Issue

      • Asset

      • Site

      • Additional details

    Note:

      • When you select a value for the Asset field, make sure you also select a value for the Site field to avoid an error.

      • Log in to the IBM Control Desk classic GUI, do a check and make sure that the persistent field ASSETNUM and SITEID are included (default these fields are included) in the object structure CDUITICKET. Refer Excluding persistent fields from the object structure on how to include/exclude the persistent field from the object structure.
  • Admin
    MELODY Bienfang
    Reply
    |     Mar 1, 2022

    I understand the need and wish this was possible today. We are in the process of considering different technology for the Service portal that would allow this to happen. As we dig into that solution we will ensure the ability to allow the serialnum and asset tag tp be added to the portal solution.

    This will not be able to happen immediately but it is on the radar to happen.

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