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Status Planned for future release
Workspace IBM MAS - Common Services
Created by Guest
Created on Dec 3, 2024

RELATED IDEAS

COH Extend Must Gather to include the version information

Add a file containing version information to the MAS Must Gather file.
The file should contain as much version information as possible.

Support organisations require information about the version information.
IBM Support require organisations to provide the Must Gather information when raising a case.

The current Must Gather information doesn't include the version information and that needs to be provided separately.


Use case:
Who would use this?
Project teams/support staff would use this to gather information when raising support cases

How frequently would it be used?
it would be used for every support case

Business justification:
What is the business impact of not having it?
It is more effort to gather this information and in some cases the information will not be gathered.
The failure to provide this will delay support calls

One workaround is to manually collect this ihnformation but this generates frustration particularly when the Must Gather tool could handle this.
 

Idea priority High
Needed By Quarter
  • Post comment
  • Admin
    Andrew Foster
    Jan 22, 2025

    Thanks for the further feedback Mark. I'm going to add this to our backlog to see what can be done to make the version information more straightforward to identify.

    Reply
  • Admin
    Andrew Foster
    Jan 22, 2025

    Hi Mark,

    I confirmed with my engineering team that our Must Gather already includes version information.

    We capture the CRs (e.g. Suite, ManageApp, ManageWorkspace), which is where all the version information is stored.


    1 reply

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