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Status Under review
Workspace IBM MAS - Maximo IT
Created by Guest
Created on Mar 27, 2025

RELATED IDEAS

Using static texts with parameters in Self Serve

See this idea on ideas.ibm.com

In our customers' current Self Service Center (SSC) application, in the offerings that use the default presentation, parameterized static text components are used to show different descriptions for each offering that provides additional information for end users. While this feature works as expected in existing SSC dialogs, we have learned through the support case "TS018509505" that it is currently not supported in Self Serve.

Given that SSC is on the roadmap to be deprecated and our customers are looking to transition to Self Serve, we would like to request the implementation of this feature in Self Serve as well.

You may find that how we use this functionality in Default Dialog XML in existing SSC below, and output for both SSC and Self Serve in attachments:

                        <statictext align="left" id="sd_help_statictext" label="{0}">
                            <paramvalues id="sd_help_paramvalues" property="label">
                                <paramvalue dataattribute="ADDITIONALINFO" datasrc="defCRsd_offering_infosd" id="sd_help_paramvalue" position="0"/>
                            </paramvalues>
                        </statictext>

 

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Idea priority High
Needed By Yesterday (Let's go already!)
  • Post comment
  • Admin
    MELODY Bienfang
    Reply
    |     Mar 27, 2025

    Hello Cem

    Might we please ask what are business requirement behind the service catalog offering? i.e., what are they trying to achieve?


    we are trying to help solve the business problem. with you.


    Thank you

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