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Status Delivered
Workspace IBM MAS - Maximo IT
Created by Guest
Created on Mar 27, 2025

RELATED IDEAS

Using static texts with parameters in Self Serve

In our customers' current Self Service Center (SSC) application, in the offerings that use the default presentation, parameterized static text components are used to show different descriptions for each offering that provides additional information for end users. While this feature works as expected in existing SSC dialogs, we have learned through the support case "TS018509505" that it is currently not supported in Self Serve.

Given that SSC is on the roadmap to be deprecated and our customers are looking to transition to Self Serve, we would like to request the implementation of this feature in Self Serve as well.

You may find that how we use this functionality in Default Dialog XML in existing SSC below, and output for both SSC and Self Serve in attachments:

                        <statictext align="left" id="sd_help_statictext" label="{0}">
                            <paramvalues id="sd_help_paramvalues" property="label">
                                <paramvalue dataattribute="ADDITIONALINFO" datasrc="defCRsd_offering_infosd" id="sd_help_paramvalue" position="0"/>
                            </paramvalues>
                        </statictext>

 

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Idea priority High
Needed By Yesterday (Let's go already!)
  • ADMIN RESPONSE
    May 23, 2025

    Please allow us 1 more week to review the full dev work and testing so we can advise when we can deliver.

    Thank you.



  • Post comment
  • Admin
    MELODY Bienfang
    Jun 13, 2025

    Based on the support case and details provided here. IBM will plan to provide a solution in either the 9.2 release or before end of calendar year 2025. the work in the new framework is difficult and complex and will take time to code, test and prepare for support.

    Reply
  • Admin
    MELODY Bienfang
    Mar 27, 2025

    Hello Cem

    Might we please ask what are business requirement behind the service catalog offering? i.e., what are they trying to achieve?


    we are trying to help solve the business problem. with you.


    Thank you

    1 reply

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